Use of Website
You agree to use this site only for lawful purposes. You may not adapt, alter or create any of the material or information in this site or use it for any other purpose. Natural Balance reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form. Natural Balance UK Limited reserves the right to monitor submissions to the site and to edit or reject any submissions.
Covid-19
Please note the following Terms & Conditions that will apply during this and any future pandemics:
By making an appointment with us you agree:
a) You have not been in contact with anyone with Covid-19, in the last 14 days, to your knowledge
b) You do not have any of the following symptoms: – dry cough, temp over 37.8°C, loss of smell and/or taste
c) That if you contract the virus or are advised to self-isolate, you will inform us as soon as possible
d) You consent for us to inform NHS Track & Trace
In addition to the above, there are some amendments marked (*) below that relate to Covid-19
Bookings and Treatments
The Terms and Conditions detailed below apply to all bookings made at www.anaturalbalance.co.uk or directly by phone or in person. When you make a booking, your contract (which includes these terms and conditions) will be with the therapist you have chosen to book with. Natural Balance (UK) limited provides a service to the therapists (room rental, marketing, processing card payments etc) but DOES NOT provide any treatments itself or contract directly with the client.
All rates featured on www.anaturalbalance.co.uk are subject to availability and may be changed at any time without notice. Natural Balance UK Limited and /or its’ practitioners reserve a right to decline massage bookings and / or treatment without an obligation to provide any reason for doing so. All clients are responsible to ensure that a consultation takes place and that they are suitably healthy to receive the treatment provided. All therapists at Natural Balance are qualified. They work on a self employed basis and Natural Balance UK Limited is therefore not legally liable for problems that occur after treatment is provided.
Payment
You’ll need to provide your credit or debit card details to secure your booking. No charges will be made during the booking process. You can secure your booking using MasterCard, Visa, or American Express. WE DO NOT CHARGE YOUR CARD IN ADVANCE but we do operate a 24 hour cancellation policy. Payment is due on the day of your appointment by cash, gift vouchers, MasterCard, Visa, Maestro, Switch or American Express.
*During the current pandemic, the preferred method of payment is a card in advance.
Gift Vouchers
Gift Vouchers are valid as shown on the voucher up to a maximum of 12 months. Gift Vouchers are non-refundable and may only be used as specified on the voucher. Please note when purchasing a gift voucher that we cannot guarantee the availability of a particular therapist and no refunds will be given if a preferred therapist is not available.
Cancellations and changes
You may cancel or change any booking up to 24 hours before the appointment time. After this time the full treatment cost is charged as a cancellation fee. When booking and providing your card details you are authorising us to deduct the full cost of your treatment should you cancel or change the appointment with less than 24 hours notice.
*If a client cancels an appointment due to Covid-19 with less than 24 hours notice any cancellation charge will be waived.
Use of Personal Information
Natural Balance is committed to protecting the privacy and security of its on-line visitors. When booking and having treatments we collect the e-mail addresses of our clients. This information is never shared with other parties. We may occasionally contact you with special offers but all communications will include a clear ‘opt out’ button.
*An exception to the above is the requirement for us to inform NHS Track and Trace and/or Public Health England in the event of a therapist or client testing positive for Covid-19 or coming into contact with someone who tests positive or is asked to self-isolate.
Copyright
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Natural Balance UK Limited, or otherwise used by our online booking system developers, MindBody Inc (Booker & Frederick) as permitted by applicable law or the copyright holder.
You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Natural Balance UK Limited or the copyright holder.
Links to other sites
This site may feature links to other web sites. We do not endorse or accept any responsibility for their content.
Accuracy & Availability
We take every care to ensure that the information on this Web Site is accurate and complete. However, some of it is supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.
Web-site Accuracy Updates are frequently made to all areas of the Natural Balance web site and every effort is been made to ensure that all the information published is correct.
This website is provided “AS IS” without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.
General
Natural Balance UK Limited will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside their control. Natural Balance UK Limited reserve the right to restrict, suspend or terminate access to its’ website and /or services for any reason at any time.
We accept no responsibility for any interruption to Natural Balance UK Limited’s site and /or services for reasons beyond our control. This Agreement supersedes all prior agreements, arrangements, warranties and understandings between you and us.
These Terms and Conditions do not affect your common law and statutory rights. These terms and conditions shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts.