Questions about Fresha, our online booking system
Why can’t I use or reset my password?
The most likely reason is you are trying to use or reset a password from our old booking system, Booker.
All clients will need to SET UP NEW ACCOUNTs on Fresha which you can do in a few clicks.
Please note that whilst we can make appointments for you, only you can set up a new account and you will need to do this to complete a screening form.
It only needs to be done once, and will also allow you to:
- View, reschedule and cancel appointments.
- View and complete your screening forms.
- Manage the notifications you receive from us.
How do I access my Fresha account?
Once you have "Set up" a new Fresha account, you can access it at any time in two ways.
- Download the Fresha App and sign in (search for Fresha in the App Store or Google Play.
- Follow this link, sign in and then click on the little icon in the top right-hand corner. https://www.fresha.com/auth?type=socials-login&pId=444666
How do I book online?
We have 'book now' buttons on our website, Facebook, Instagram and Google. To book online you need to provide your name, email address, contact phone number and a payment card. The card is securely stored and will not be charged in advance unless you request this or change the appointment with less than 24 hours notice.
How do I book with a Gift Voucher or Payment Plan?
Unfortunately, it is currently only possible to secure an appointment online using a debit or credit card. The card won't be charged in advance so you can still use your gift voucher or payment plan to pay on the day. Alternatively use the online booking system to locate the appointment slot you want and then call us on 01273 771441 and we can make the appointment for you.
How do I change my notifications or payment card?
When you make your first booking online you will need to create an account. This can be done with an email & password or using your login for Facebook or Google. Once done you can then sign in to your account at any time and update your preferences. If you can't see where, click on the picture above where it says Natural Balance Therapies and then click on the downward arrow in the top right-hand corner of the screen to access your account. All customers receive e-mail notifications but you can turn text notifications on or off here. If you have the app, notifications are controlled by your device.
How do I cancel or reschedule an appointment?
If you have an account, sign in and you can cancel or reschedule your appointment online if more than 24 hours away. You will also see these options in the confirmation email sent when you made the appointment. You can also call us on 01273 771441 or email info@anaturalbalance.co.uk
General Questions
Are the therapist employed by Natural Balance?
All therapists are self employed with the facilities on site provided by Natural Balance Therapies. Please note that when booking an appointment you enter into a contract with the therapist directly and agree to pay them for any appointments missed, changed or cancelled with less than 24 hours notice.
Please click here to read our Terms and Conditions before booking an appointment.
Can I change my appointment?
You can change or cancel your appointment by contacting us by phone or e-mail with at least 24 hours notice. It is also possible to change or cancel your appointment using the online booking system if you have a password and login. Please remember that if you cancel or change with less than 24 hours notice you will be charged for the original appointment.
Do you have parking and where are you located?
For details about parking and finding us click here
How do I get in at 30 The Drive?
Press the buzzer marked ‘Natural Balance’ and a therapist will buzz you into the building. Unless you are told otherwise take a seat in the waiting area on the ground floor. Toilets are located adjacent to the waiting room and next to the main entrance.
I’ve called a few times but keep getting your answer machine?
Our reception is manned by our therapists so during busy times we may not be able to come to the phone. If you leave a message we will always call you back as soon as we can, though during busy times and at weekends this may be up to 24 hours later. Please note that if booking an appointment the quickest way is nearly always online unless it is less than 3 hours away.
To secure your booking you will need a credit or debit card .. it can be any card as it won’t be charged unless you fail to turn up for the appointment. After your treatment payment can be made by a different card if you choose, a gift voucher or cash.
What are your opening hours?
We try and be as flexible as possible so the hours may vary but normally we are open from 9.30am to 8.30pm Monday to Friday, 9.30am to 6.00pm Saturday, 10am to 5pm on Sunday. Please remember that we do not have a full time reception so please don’t visit us without an appointment.
What is the preferred method of payment?
The preferred payment method is cash directly to your therapist; however, we are happy to accept all major credit and debit cards, including VISA, Mastercard and American Express, on their behalf.
When should I turn up for my appointment?
Unfortunately the reception is not always manned so we ask you to turn up no earlier than 5-10 minutes before your appointment. Your treatment time includes consultation so turning up a few minutes early is recommended.
Where can I get a great massage in Brighton and Hove?
Ok – we’re a bit biased so it’s best not to take our word on it.
Check out what customers are saying on Tripadvisor by following this link click here
We have 14 of Brighton’s most talented and experienced Massage Therapists, plus 3 Osteopaths, an Acupuncturist a Yoga teacher.