Appointment frequently asked questions

Step 3 Please read the following Frequently Asked Questions

I've called a few times but keep getting your answer machine?

Our reception is manned by our therapists so during busy times we may not be able to come to the phone. If you leave a message we will always call you back and aim to do so within 2 hours.

How can I get help using your online booking system?

Please click here for help with the online booking system.

What does 30 The Drive look like?

30 The Drive is a large detached house. We share the building with other health related services including a Pilates Studio, Chiropodists, Travel Clinic, Personal Training and Hypnotherapy.

How do I get in at 30 The Drive?

Press the buzzer marked 'Natural Balance' and a therapist will buzz you into the building. Unless you are told otherwise take a seat in the waiting area on the ground floor. Please help yourself to tea and coffee with our compliments. Toilets are located adjacent to the main entrance.

Can I change my appointment?

You can change or cancel your appointment by contacting us by phone or e-mail with at least 24 hours notice. It is also possible to change or cancel your appointment using the online booking system if you have a password and login. Please remember that if you cancel or change with less than 24 hours notice you will be charged for the original appointment.

When should I turn up for my appointment?

Unfortunately the reception is not always manned so we ask you to turn up no earlier than 5-10 minutes before your appointment. Your treatment time includes consultation so turning up a few minutes early is recommended.

Where can I park?

There is parking available on the street for just £1.50 for 2 hours (a bargain for Brighton and Hove!) There is also a car park in Norton Road just round the corner.

Click here for a Map and Directions to 30 The Drive.

Are the therapists employed by Natural Balance Therapies?

All therapists are self employed with Natural Balance acting as their agent, providing the venue, marketing and booking service. Payment should be made directly to the therapist unless using a card. If paying by card the payment is made via Natural Balance UK Limited and the therapist reimbursed.

What is the therapists preferred payment method?

Whilst card details are taken when making a booking, no payment is taken until the day of your appointment.

On the day of your appointment the preferred payment method is cash directly to your therapist, however we can also accept the following credit and debit cards:

VISA, MASTERCARD and AMERICAN EXPRESS

Had a treatment from us before?

Please take 5 minutes to give us some feedback on how we are doing:-)